Unscheduled Marketplace Maintenance

Incident Report for Second Life

Resolved

At this time, affected Residents and merchants should be fully refunded for L$ charges on any erroneous transactions related to Wednesday's outage with our service provider. Thank you again for your patience!
Posted Aug 08, 2025 - 11:38 PDT

Identified

We have identified a fix and will be sending out a refund to merchants for erroneous PLE transactions today.
Posted Aug 08, 2025 - 03:58 PDT

Update

We are aware and investigating reports involving Marketplace subscriptions and listing enhancements. Please continue to watch this blog for further updates
Posted Aug 07, 2025 - 07:21 PDT

Monitoring

A fix has been implemented with our service provider and we're monitoring the results. Thank you for your patience!
Posted Aug 06, 2025 - 21:06 PDT

Update

We are continuing to investigate this issue.
Posted Aug 06, 2025 - 16:58 PDT

Investigating

We’re currently aware of an issue where the Second Life Marketplace may display error messages of "heavy load" or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.
Posted Aug 06, 2025 - 14:57 PDT
This incident affected: Websites (marketplace.secondlife.com).