Delay In Newly Purchased Regions
Investigating - New regions delivered by the Land Store may be delayed temporarily. Please allow up to 24 hours for new regions to be available in world. Thank you for your patience! Please follow this blog for updates.
Feb 26, 10:42 PST
Aditi (Beta Grid) Issues
Update - We are continuing to investigate this issue. We thank you for your patience while we find a solution. Please continue to follow this blog for updates.
Feb 12, 12:03 PST
Investigating - We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Dec 2, 11:47 PST
Payment support for Residents in Turkey
Monitoring - We're happy to announce that we've reached an agreement with Rapyd Financial Network (https://www.rapyd.net/) for payout support for our Residents in Turkey. In order to request a payout, please submit a "Wire Request" under the issue type "Tilia Account" from our support portal and we will follow up with necessary next steps for your case. You may find that we need a few extra days to process your payments as we get this new flow ironed out.
Jan 22, 12:31 PST
Identified - We’ve identified a solution for payments to our residents in Turkey, and are working on getting that in place. We will be able to share more details about it soon, and look forward to enabling our community to continue creating amazing content in SL.
Jan 13, 14:28 PST
Investigating - We’re aware of the issues with payment provider support for our Residents in Turkey. We’re looking at options to continue supporting them.
Nov 11, 11:04 PST
Inworld Map Tiles Information Currently Unavailable
Update - Now that Uplift has finished we are working to restore the map tile functionality. We still do not have an ETA, but please follow this blog for updates and thank you for your patience!
Jan 21, 11:23 PST
Identified - We have identified the issue and will be implementing a fix, but not not have an ETA for the resolution. Please note the map tile issue also affects new region owners as well as current owners. Thank you very much for your patience, and watch this blog for updates.
Nov 19, 06:49 PST
Investigating - We are aware that currently inworld map tiles are not updating, and we are working on the issue. We appreciate your patience. Please watch this blog for further updates.
Nov 18, 16:10 PST
Profile Issues
Update - The issue with permissions settings on legacy profiles has been resolved.

We are still investigating issues with my.secondlife.com where some residents may be missing data from their feeds.
Nov 30, 15:57 PST
Investigating - We are currently investigating this issue.
Nov 23, 15:07 PST
Monitoring - We are aware of issues with some profile feeds appearing blank, and are currently investigating reports of issues regarding this matter.
We are also aware of issues with updating friend permissions in-viewer (https://jira.secondlife.com/browse/BUG-229623) and those fixes are in progress. The workaround for now is to update these settings on the web at https://my.secondlife.com.
Nov 23, 11:15 PST
Update - We are continuing to investigate and work on the issue with my.secondlife.com. Access to my.secondlife.com, updates to profiles or previous posts displaying may be impacted during this time.
Nov 20, 11:00 PST
Investigating - We are currently investigating on the issue with my.secondlife.com. Access to my.secondlife.com, updates to profiles or previous posts displaying may be impacted during this time.

Please monitor this blog for updates. We thank you for your patience during this time.
Nov 18, 08:01 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Under Maintenance
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Under Maintenance
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Rolling Restarts Mar 4, 07:00-10:00 PST
We will be performing rolling restarts for approximately 5% of regions on Thursday as part of our ongoing effort to optimize region performance, March 4th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Posted on Mar 3, 13:03 PST
Past Incidents
Mar 3, 2021
Rolling Restarts for RC Channels
Completed - The scheduled maintenance has been completed.
Mar 3, 15:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 09:19 PST
Scheduled - We will be performing rolling restarts for regions on the main RC Server channels on Wednesday, March 3rd, beginning at approximately 9:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Mar 3, 09:18 PST
Mar 2, 2021
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Mar 2, 12:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 09:45 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , March 2nd, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Mar 2, 09:40 PST
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Mar 2, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 11:00 PST
Scheduled - We will be performing maintenance on our billing systems on Tuesday, March 2nd at 11:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Mar 2, 06:05 PST
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Mar 2, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 03:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , March 2nd, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Feb 26, 13:49 PST
Mar 1, 2021
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Mar 1, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 11:01 PST
Scheduled - We will be performing maintenance on our billing systems on Monday, March 1st at 11:00 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Feb 26, 16:06 PST
Feb 28, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 13:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 06:02 PST
Scheduled - Phone and chat support will be unavailable Sunday, February 28th from 6:00AM PST - 2:00PM PST. Ticket submissions will still be available at this time.
Feb 28, 06:01 PST
Feb 27, 2021

No incidents reported.

Feb 26, 2021

Unresolved incident: Delay In Newly Purchased Regions.

Feb 25, 2021
Limited availability of new Regions
Resolved - This incident has been resolved.
Feb 25, 13:27 PST
Update - While the Land Store maintenance continues, it's still possible to get new regions via a support ticket under Land & Region > Order Private Region. We're working on getting things back to normal, and apologize for the delays.
Feb 16, 14:08 PST
Identified - The Land Store will be undergoing unscheduled maintenance. We are sorry for the inconvenience!
Although the land store is unavailable, new regions are still available for purchase via a support ticket, filed under Land & Region > Order Private Region.
Please see https://community.secondlife.com/blogs/entry/4497-limited-availability-of-new-second-life-regions/ for more information and other options for finding land in SL.
It is still possible to manage your current land holdings via land.secondlife.com.
Dec 22, 10:14 PST
Billing Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 11:49 PST
Scheduled - We will be performing maintenance on our billing systems on Thursday, February 25th at 11:48 AM to 12:00 PM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Feb 25, 11:48 PST
Rolling Restarts for Second Life RC BlueSteel Channel
Completed - The scheduled maintenance has been completed.
Feb 25, 09:08 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 08:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC BlueSteel channel on Thursday, February 25th, beginning at approximately 8:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Feb 24, 14:03 PST
Feb 24, 2021
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, February 24th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Feb 19, 14:28 PST
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Billing Phone Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 11:24 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:25 PST
Scheduled - Phone support for billing will be unavailable 18, February 2021 from 10:24 PST - 11:24 PST. Ticket submissions and Live Chat support will still be available at this time.
Feb 18, 10:23 PST
Bake Deploy Maintenance
Completed - The Bake Deploy maintenance is complete.
Feb 18, 09:22 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:30 PST
Scheduled - Second Life will be undergoing a bake deploy on Thursday, February 18th at 8:30 AM PST. Residents may experience textures failing to rez or rezzing improperly. Please watch this blog for updates.
Feb 10, 15:25 PST
Feb 17, 2021
Marketplace Redelivery Maintenance
Resolved - This incident has been resolved. If you continue to have issues with bulk Marketplace redelivery, please submit a support ticket.
Feb 17, 13:56 PST
Investigating - We aware of intermittent errors when performing bulk redeliveries on Marketplace. While we work to resolve this issue, please keep an eye on this blog for updates!
Feb 12, 09:30 PST
Rolling Restarts for Second Life RC Channels
Completed - The scheduled maintenance has been completed.
Feb 17, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, February 17th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Feb 16, 06:50 PST
Community Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 09:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 09:00 PST
Scheduled - We will be undergoing maintenance for community.secondlife.com on Wednesday, February 17th at 9 AM PST. During this time, residents may have trouble accessing community features. Please follow this blog for updates.
Feb 17, 06:14 PST
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