Limited availability of new Regions
Investigating - New Region sales are currently on hold. Please see https://community.secondlife.com/blogs/entry/4497-limited-availability-of-new-second-life-regions/ for more information and other options for finding land in SL.
It is still possible to manage your current land holdings via land.secondlife.com.
May 14, 14:30 PDT
Increased Ticket Volumes
Identified - We are currently experiencing higher than normal ticket volumes. We apologize for any delay you may experience and our support teams are currently working all tickets in the order that they are recieved. We appreciate your patience.
May 4, 13:59 PDT
Uptime over the past 90 days. View historical uptime.
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Degraded Performance
90 days ago
100.0 % uptime
Today
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Degraded Performance
90 days ago
100.0 % uptime
Today
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Phone and Live Chat Support Maintenance Jun 1, 06:00-15:00 PDT
Phone and chat support will be unavailable on Monday, June 1st from 06:00-3:00 PM PST. Ticket submissions will still be available at this time.
Posted on May 29, 14:39 PDT
Billing Phone Maintenance Jun 3, 14:18-16:18 PDT
Billing phone support will be unavailable on Wednesday, June 3rd from 7:00 AM to 9:00 AM PST. Concierge phone support, live chat, and ticket submissions will still be available at this time.
Posted on May 29, 14:20 PDT
Past Incidents
May 29, 2020
Unscheduled Billing Maintenance
Resolved - The billing maintenance has been resolved.
May 29, 13:48 PDT
Investigating - We are currently seeing an increased load in our billing systems, and payment attempts will not complete for residents for a short period. Please watch this blog for updates.
May 29, 13:11 PDT
May 28, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 12:00 PDT
Scheduled - Phone and chat support will be unavailable on Thursday, May 28th from 12:00 PM - 2:30 PM PST. Ticket submissions will still be available at this time.
May 28, 09:56 PDT
May 27, 2020
Rolling Restarts Second Life RC Channels
Completed - The scheduled maintenance has been completed.
May 27, 14:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the RC Channels on Wednesday, May 27th beginning at 7:00 AM PST. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
May 22, 15:11 PDT
May 26, 2020
Group Notice Timestamps Incorrect
Resolved - The issue has now been resolved. Thank you for your patience!
May 26, 13:08 PDT
Identified - The issue has been identified and a fix is being implemented.
May 12, 17:16 PDT
Investigating - We are aware of an issue with Group Notice timestamps showing the wrong date on some viewers. We've identified the issue and are working on a fix. Ref: https://jira.secondlife.com/browse/BUG-228562
May 12, 17:16 PDT
Scheduled Billing Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:30 PDT
Scheduled - We will be performing maintenance on our billing systems Tuesday, May 26th, at 10:30 AM PDT. While this maintenance is in progress Residents may be unable to use the cashier or make purchases. Please watch this blog for updates.
May 25, 06:41 PDT
Rolling Restarts Second Life Main Channel
Completed - The scheduled maintenance has been completed.
May 26, 10:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 03:00 PDT
Scheduled - We are performing rolling restarts for regions on the Second Life Main Channel on Tuesday, May 26th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
May 22, 15:08 PDT
May 25, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
May 25, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 06:00 PDT
Scheduled - Phone and chat support will be unavailable on Monday, May 24th from 6:00 AM - 3:00 PM PST. Ticket submissions will still be available at this time.
May 24, 10:52 PDT
May 24, 2020

No incidents reported.

May 23, 2020
Login Trouble Surrounding Europe
Resolved - This incident has been resolved.
May 23, 15:03 PDT
Investigating - We are aware of connectivity issues with residents unable to login from the UK region. We are monitoring the issue and will update this blog as it develops.
May 23, 13:10 PDT
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 PDT
Scheduled - Phone and chat support will be unavailable on Saturday, May 23rd from 9:00 AM -12:00 PM PST. Ticket submissions will still be available at this time.
May 23, 06:05 PDT
May 22, 2020

No incidents reported.

May 21, 2020
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 13:30 PDT
Scheduled - Phone and chat support will be unavailable on Thursday, May 21st from 1:30-2:30 PM PST. Ticket submissions will still be available at this time.
May 21, 10:53 PDT
May 20, 2020
Experience Creation Issues
Resolved - This incident has been resolved.
May 20, 13:46 PDT
Monitoring - The issue has been resolved on most of the Second Life grid. The RC roll tomorrow will completely resolve this issue.
May 19, 12:09 PDT
Investigating - We are currently aware of an issue affecting Resident's ability to create new experiences. This is currently being worked on, and we thank you for your patience.
May 7, 10:02 PDT
Rolling Restarts Second Life RC Channels
Completed - The scheduled maintenance has been completed.
May 20, 13:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the RC Channels on Wednesday, May 20th beginning at 7:00 AM PST. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
May 15, 10:43 PDT
May 19, 2020
Premium Stipends Delayed
Resolved - Stipends have been paid. Thank you for your patience!
May 19, 14:39 PDT
Investigating - We are aware the Stipends have been delayed for some Premium members. We are investigating and expect them to be paid out soon. Please monitor this blog for updates.
May 19, 09:19 PDT
Rolling Restarts Second Life Main Channel
Completed - The scheduled maintenance has been completed.
May 19, 11:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:01 PDT
Scheduled - We are performing rolling restarts for regions on the Second Life Main Channel on Tuesday, May 19th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
May 15, 10:41 PDT
May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020
Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:00 PDT
Scheduled - Phone support will be unavailable on Saturday, May 16th from 9:00-12:00 PM PST. Live Chat and ticket submissions will still be available at this time.
May 16, 08:42 PDT
May 15, 2020

No incidents reported.

← Incident History Powered by Statuspage