Second Life Auction Page Maintenance August 22nd
Update - Unfortunately, we have discovered additional concerns with the auction system and we will not be offering new auctions early next week as expected. Thank you for your patience and understanding while we address these concerns. Please continue to watch or subscribe to this blog for further updates.
Nov 2, 15:01 PDT
Update - The auction system is going to enter a soft relaunch beginning today. We will offer 10 live auctions today at 12PM PDT to end on Friday, November 02, 2018. We will not offer any new auctions scheduled to close over the weekend and will hopefully resume routine daily auctions next week. Thank you for your patience and understanding during this maintenance. If you have any concerns or issues participating in the auctions, please report the via our support ticket system.
Oct 31, 10:59 PDT
Update - Our Auctions systems are still under maintenance - we will continue to post updates here.
Sep 7, 07:15 PDT
Update - We are continuing our maintenance on our Auction systems. Please continue watching this blog for further updates.
Aug 30, 07:50 PDT
Investigating - We will be undergoing maintenance to our Auctions - Second Life website on Wednesday, August 22nd after 12 PM PDT. During this time, residents will not be able to access the Mainland Land Auctions page. Please keep an eye on this blog for further updates as they become available.
Aug 20, 14:30 PDT
Second Life - Facebook Image Posting Issues
Investigating - We are aware that Second Life residents are having issues with posting images to Facebook via Second Life and we are currently investigating this. Please keep an eye on this blog for further updates.
Aug 7, 15:06 PDT
Second Life Regions Operational
Second Life Main Channel Regions   ? Operational
Second Life RC LeTigre Regions   ? Operational
Second Life RC BlueSteel Regions   ? Operational
Second Life RC Magnum Regions   ? Operational
Second Life RC Snack Regions   ? Operational
Second Life RC Cake Regions   ? Operational
Websites Operational
secondlife.com   ? Operational
marketplace.secondlife.com   ? Operational
community.secondlife.com   Operational
wiki.secondlife.com   Operational
my.secondlife.com   Operational
jira.secondlife.com   Operational
support.secondlife.com   Operational
search.secondlife.com   Operational
places.secondlife.com   ? Operational
Second Life Services Operational
Logins   ? Operational
LindeX Purchases   Operational
Marketplace Purchases   Operational
Process Credits   Operational
Inworld Services Operational
Group Text Chat   Operational
L$ Transactions   Operational
Rezzing   Operational
Voice Chat   ? Operational
Profiles   Operational
Teleports   Operational
Inventory   Operational
Group Voice Chat   Operational
External Support Operational
Chat Support   Operational
Phone Support   Operational
Case Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rolling Restarts RC Channel Roll Nov 14, 07:00-12:00 PST
We will be performing rolling restarts for regions on the Magnum, BlueSteel, LeTigre, and Snack RC server channels beginning at approximately 7:00 AM PST, November 14th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Posted on Nov 12, 09:55 PST
Past Incidents
Nov 13, 2018
Rolling Restarts Main Channel Roll
Completed - The scheduled maintenance has been completed.
Nov 13, 06:49 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 13th, beginning at approximately 3:00 AM PST. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Nov 12, 09:53 PST
Nov 12, 2018
Second Life Avatar Loading Issues
Resolved - This maintenance has been completed and avatar appearances should now be back to normal. if you continue to experience any issues with your avatar displaying correctly, please first try changing your outfit to resolve the cloud appearance. Otherwise, please contact support.
https://lindenlab.freshdesk.com/support/solutions/articles/31000131009-contact-support
Nov 12, 12:14 PST
Monitoring - At this time we are undergoing unscheduled maintenance that may cause some avatars to appear as a cloud for an extended period of time. We expect this issue to clear up gradually over the next hour or two, and inventory is not affected by this maintenance. Please note that at this time relogging will not resolve an avatar appearing as a cloud and mass relogging may extend the timeline for resolution. We thank you for your patience, and apologize for the inconvenience. Please follow this blog for more updates.
Nov 12, 08:26 PST
Scheduled Marketplace Maintenance
Completed - This maintenance has been completed. Thank you for your patience!
Nov 12, 11:48 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 PST
Scheduled - We are performing some brief maintenance on the Marketplace today, November 12th. While this maintenance is in progress residents will not be able to access the Marketplace via the web or in-world. We appreciate your patience, and will provide more information via this blog as it becomes available.
Nov 12, 09:47 PST
Nov 11, 2018

No incidents reported.

Nov 10, 2018
Concierge Phone Support and Live Chat Unavailable
Completed - The scheduled maintenance has been completed.
Nov 10, 11:44 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 10, 09:54 PST
Scheduled - Concierge phone support and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, November 10, 2018. Ticket submissions will still be available at this time.
Nov 10, 09:53 PST
Nov 9, 2018

No incidents reported.

Nov 8, 2018
Concierge and Billing Phone Support and Live Chat Unavailable
Completed - The scheduled maintenance has been completed.
Nov 8, 14:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 13:30 PST
Scheduled - Concierge phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, November 8th, 2018. Ticket submissions will still be available at this time.
Nov 8, 11:06 PST
Nov 7, 2018
Rolling Restarts RC Channel Roll
Completed - The scheduled maintenance has been completed.
Nov 7, 14:28 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 PST
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, LeTigre, and Snack RC server channels beginning at approximately 7:00 AM PST, November 7th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Nov 5, 08:39 PST
Nov 6, 2018
Weekly Premium Stipends Delayed
Resolved - This week's Premium Stipends have been dispersed. For any residents that did not receive today's stipend please contact Support.
Nov 6, 09:29 PST
Investigating - We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!
Nov 6, 06:32 PST
Rolling Restarts Main Channel Roll
Completed - The scheduled maintenance has been completed.
Nov 6, 08:28 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 6th, beginning at approximately 3:00 AM PST. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Nov 5, 08:36 PST
Nov 5, 2018
Second Life - Login Issues
Resolved - This incident has been resolved.
Nov 5, 09:20 PST
Update - Residents may experience intermittent difficulty logging into Second Life as we continue to monitor and investigate this situation. We deeply apologize for any inconvenience this may cause and we hope to have this situation resolved as quickly as possible.
Nov 2, 14:58 PDT
Investigating - We are currently experiencing issues with log ins that are currently being investigated. Residents may experience log outs at this time. Please continue to check this blog for updates.
Nov 2, 09:34 PDT
Second Life Profiles Inaccessible
Resolved - Access to Second Life Profiles has been restored.
Nov 5, 00:17 PST
Update - The cause of the outage has been identified, but we are unlikely to have a fix until Monday morning. (SLT) We apologize for the web profiles being down for so long.

This will be the last update until tomorrow.
Nov 4, 21:37 PST
Update - We are continuing to work on a fix for this issue.
Nov 4, 20:32 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 4, 18:25 PST
Investigating - Second Life web profiles (my.secondlife.com) are currently inaccessible. Our engineers are investigating.
Nov 4, 17:33 PST
Nov 4, 2018
[Scheduled] Concierge Phone Support and Live Chat Unavailable
Completed - The scheduled maintenance has been completed.
Nov 4, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 10:00 PST
Scheduled - All phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, November 4th, 2018. Ticket submissions will still be available at this time.
Nov 4, 08:30 PST
Nov 3, 2018

No incidents reported.

Nov 2, 2018
Scheduled Billing Maintenance
Completed - The scheduled billing maintenance has been completed. We thank you for your patience during this time.
Nov 2, 16:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 16:00 PDT
Scheduled - We will undergo maintenance to our billing system today at 4PM, PDT. You may experience issues making in-world or USD transactions during this time. Please monitor this blog for further updates. We thank you for your patience during this time.
Nov 2, 14:52 PDT
Nov 1, 2018
Unscheduled Billing Maintenance
Resolved - We have completed the unscheduled billing maintenance. Thank you again for your patience during this time.
Nov 1, 17:31 PDT
Investigating - We are currently conducting an unscheduled Billing maintenance. You may experience issues making in-world or USD transactions during this time. Please monitor this blog for further updates. We thank you for your patience during this time.
Nov 1, 17:09 PDT
Concierge and Billing Phone Support and Live Chat Unavailable
Completed - The scheduled maintenance has been completed.
Nov 1, 14:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 12:15 PDT
Scheduled - All phone and chat support will be unavailable from 12:15 PM PDT to 2:30 PM PDT today, November 1st, 2018. Ticket submissions will still be available at this time.
Nov 1, 09:50 PDT
Oct 31, 2018
Rolling Restarts RC Channel Roll
Completed - The scheduled maintenance has been completed.
Oct 31, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 07:01 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, LeTigre, and Snack RC server channels beginning at approximately 7:00 AM PDT, October 31st, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Oct 30, 15:06 PDT
Oct 30, 2018

No incidents reported.

← Incident History Powered by Statuspage