Second Life Status

Investigating - We are currently investigating an issue causing residents from Japan to experience issues transacting while using a Mastercard as their payment method. Other payment methods are working as normal. Please contact support with any additional questions or concerns.
Sep 17, 07:42 PDT

Unscheduled Maintenance to Twitter Feature

Investigating - We are currently preforming unscheduled maintenance to our Twitter tool inside the viewer. While this maintenance is in progress, residents may be unable to post to Twitter from inworld. Please watch this blog for updates.
Jul 31, 14:02 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2019

No incidents reported today.

Oct 20, 2019

Scheduled Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 PDT

Scheduled - Phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, October 20th, 2019. Ticket submissions will still be available at this time.
Oct 20, 08:14 PDT

Oct 19, 2019

Concierge Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 15:04 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:04 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 06:03 PDT

Scheduled - Concierge phone support will be unavailable today, October 19th, 2019. Live chat and ticket submissions will still be available at this time.
Oct 19, 06:03 PDT

Oct 18, 2019

Unscheduled Inventory Maintenance

Resolved - We have completed the unscheduled inventory maintenance. We thank you for your patience during this time.
Oct 18, 16:24 PDT

Investigating - We are currently undergoing an unscheduled inventory maintenance. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Oct 18, 15:34 PDT

Scheduled Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 PDT

Scheduled - Concierge and billing phones and premium chat support will be unavailable beginning 2:00 PM PDT today, October 18th, 2019. Ticket submissions will still be available at this time.
Oct 18, 13:50 PDT

Oct 17, 2019

Scheduled Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:30 PDT

Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, October 17th, 2019. Ticket submissions will still be available at this time.
Oct 17, 11:59 PDT

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:00 PDT

Scheduled - Second Life will be undergoing scheduled inventory maintenance from 9:00 AM to 12:00 PM PST on October 17th, 2019. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Oct 16, 08:35 PDT

Oct 16, 2019

Rolling Restarts for RC Channels

Completed - The scheduled maintenance has been completed.
Oct 16, 12:07 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 03:00 PDT

Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, October 16th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Oct 14, 10:41 PDT

Oct 15, 2019

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 13:04 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:04 PDT

Scheduled - Second Life will be undergoing scheduled inventory maintenance from 11:00 AM to 1:00 PM PST on October 15th, 2019. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Oct 15, 12:03 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Oct 15, 09:46 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 15th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Oct 14, 10:40 PDT

Oct 14, 2019

No incidents reported.

Oct 13, 2019

Scheduled Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 PDT

Scheduled - Phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, October 13th, 2019. Ticket submissions will still be available at this time.
Oct 13, 08:01 PDT

Oct 12, 2019

No incidents reported.

Oct 11, 2019

Scheduled Phone and Live Chat Support Maintenance

Completed - Phone and Live Chat Support are back open.
Oct 11, 06:18 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:30 PDT

Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, October 10th, 2019. Ticket submissions will still be available at this time.
Oct 10, 10:17 PDT

Resolved - This login issue has been resolved. Please contact support if you are still experiencing a problem logging in.
Oct 11, 06:12 PDT

Investigating - We are currently aware of login issues affecting some Time Warner and Spectrum customers in the eastern United States (particularly in Ohio and Kentucky). If you are affected by these issues, please contact your Internet Service Provider for assistance.
Oct 9, 13:02 PDT

Oct 10, 2019

Unscheduled Billing Maintenance

Resolved - This matter has now been resolved. Please contact Support if you continue to experience errors while attempting to add a credit/debit card to your payment methods.
Oct 10, 20:32 PDT

Investigating - We are currently investigating an issue with adding a credit card.
Oct 10, 19:02 PDT

Oct 9, 2019

Rolling Restarts for RC Channels

Completed - Today's Rolling Restarts are complete.
Oct 9, 12:16 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 PDT

Scheduled - We will be performing rolling restarts for regions on RC LeTigre, RC Bluesteel, RC Magnum, and RC Cake on Wednesday, October 9th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Oct 8, 06:35 PDT

Oct 8, 2019

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 12:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 PDT

Scheduled - We will be performing maintenance on our billing systems Tuesday, October 8th, at 11:00 AM PDT. While this maintenance is in progress, residents will be unable to use the cashier or make purchases. Please watch this blog for updates.
Oct 7, 14:57 PDT

Scheduled Event Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 PDT

Scheduled - We will be undergoing maintenance to event listing services on Tuesday, October 8th, at 9:00 AM PST. During this maintenance, Residents may be unable to view or list events. Please watch this blog for updates.
Oct 7, 11:35 PDT

Oct 7, 2019

No incidents reported.

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