Second Life Status

Unscheduled Marketplace Listing Maintenance

Update - Thank you very much for your patience while we continue to look into the Marketplace listing issue. While we do not have any updates to share yet, the investigation is still ongoing and we hope to have more news soon. As always please follow this blog for more.
Nov 29, 2023 - 10:33 PST

Investigating - We are currently investigating a rare issue where unlisted items on the marketplace are getting un-indexed, resulting in the viewer showing active items that are not visible in the Marketplace Store/Manage Listings page. Please follow this blog for updates.
Oct 25, 2023 - 09:41 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Degraded Performance

secondlife.com Operational

marketplace.secondlife.com Degraded Performance

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2023

No incidents reported today.

Dec 3, 2023

Concierge Phone, Premium Plus Phone, and Live ChatMaintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 14:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:15 PST

Scheduled - Concierge Phone, Premium Plus Phone, and Live Chat will be unavailable Sunday, December 3rd from 6:00 a.m. PST - 2:00 p.m. PST. Ticket submissions will still be available at this time.
Dec 3, 06:09 PST

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Dec 1, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:30 PST

Scheduled - Billing Phone support will be unavailable on Friday, December 1st from 1:30 PM PDT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Dec 1, 08:16 PST

Additional KYC Information Required

Completed - The scheduled maintenance has been completed.
Dec 1, 09:23 PST

Update - In addition to what was previously mentioned maintenance on our accounts systems please be aware of the following.

Due to the maintenance, some Residents may be required to provide additional KYC information prior to the following actions:
1) Requesting future process credit payouts.
2) Selling Linden $ on the LindeX.

If you receive an error message when attempting to sell Linden Dollars (L$) on the LindeX, or when requesting a Process Credit of your US Dollar account balance, please provide this additional information at the link below at your earliest convenience: https://accounts.secondlife.com/submit-kyc

For more information about the KYC process, please visit: https://community.secondlife.com/knowledgebase/english/tilia-faq-r1533#Section_3
Nov 17, 12:25 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:00 PST

Scheduled - We will be performing maintenance on our accounts systems at 10:00 AM PST on Friday, November 17, 2023. As a result of this maintenance, some Residents may be required to provide additional KYC information prior to requesting future process credit payouts. Please provide this information here at your earliest convenience - https://accounts.secondlife.com/submit-kyc
Nov 17, 06:17 PST

Scheduled Maintenance to Name Changes

Completed - The scheduled maintenance has been completed.
Dec 1, 07:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:10 PST

Scheduled - We are currently undergoing a scheduled maintenance for Name Changes today at 7:10AM Pacific Time. While this maintenance is in progress, Residents may be unable to utilize the Change Name feature. Please watch this blog for updates.
Dec 1, 07:09 PST

Nov 30, 2023

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 13:15 PST

Scheduled - Phone and chat support will be unavailable Thursday, November 30th from 1 pm PST - 2 pm PST. Ticket submissions will still be available at this time.
Nov 30, 12:08 PST

Nov 29, 2023

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Nov 29, 09:16 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 29th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 25, 13:14 PST

Nov 28, 2023

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Nov 28, 10:03 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 28th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 25, 13:13 PST

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Concierge Phone, Premium Plus Phone, and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 14:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:00 PST

Scheduled - Concierge and Premium Plus Phones and Live Chat support will be unavailable Friday, November 24th from 6:00 a.m. PST - 2:00 p.m. PST. Billing Phone support and ticket submissions will still be available at this time.
Nov 17, 06:57 PST

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 PST

Scheduled - In celebration of the Thanksgiving holiday, Phone and chat support will be unavailable Thursday, November 23. Ticket submissions will still be available at this time.
Nov 17, 06:31 PST

Nov 23, 2023

Nov 22, 2023

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Nov 22, 11:46 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:02 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, November 22nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 18, 10:30 PST

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:00 PST

Scheduled - Billing and Support phones and live chat will be unavailable Wednesday, November 22nd from 9:00am PST to 11:00am PST. Ticket submissions will still be available at this time.
Nov 20, 15:03 PST

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 10:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 10:15 PST

Scheduled - We will be performing maintenance on our billing systems on Wednesday, November 22nd at 10:15AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Nov 22, 09:13 PST

Nov 21, 2023

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Nov 21, 07:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 21st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Nov 18, 10:29 PST

Nov 20, 2023

No incidents reported.