Viewer 5.1.5.515811 Update Issues for 5/31/2018
Identified - We are currently aware of an issue where 32 bit Windows users are unable to update to the latest version of Second Life. For more information on how to resolve the issue and free yourself from an update loop please view this post on the Community page:

https://community.secondlife.com/forums/topic/423151-viewer-515515811-release-issues-for-5312018/

We thank you for your patience during this time and apologize for the inconvenience.
Jun 1, 17:20 PDT
Second Life Regions Operational
Second Life Main Channel Regions   ? Operational
Second Life RC LeTigre Regions   ? Operational
Second Life RC BlueSteel Regions   ? Operational
Second Life RC Magnum Regions   ? Operational
Second Life RC Snack Regions   ? Operational
Second Life RC Cake Regions   ? Operational
Websites Operational
secondlife.com   ? Operational
marketplace.secondlife.com   ? Operational
community.secondlife.com   Operational
wiki.secondlife.com   Operational
my.secondlife.com   Operational
jira.secondlife.com   Operational
support.secondlife.com   Operational
search.secondlife.com   Operational
places.secondlife.com   ? Operational
Second Life Services Operational
Logins   ? Operational
LindeX Purchases   Operational
Marketplace Purchases   Operational
Process Credits   Operational
Inworld Services Operational
Group Text Chat   Operational
L$ Transactions   Operational
Rezzing   Operational
Voice Chat   ? Operational
Profiles   Operational
Teleports   Operational
Inventory   Operational
Group Voice Chat   Operational
External Support Operational
Chat Support   Operational
Phone Support   Operational
Case Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Concierge Phone and Live Chat Unavailable Jun 12, 12:45-15:00 PDT
Update - Phone and Live Chat support will be unavailable starting June 12th at 12:45 pm PST. Please note that we will still be accepting support tickets during this time. All Phone and Live Chat support will be available again June 13th at 6 am PST. We thank you for your understanding.
Jun 12, 08:16 PDT
Scheduled - Concierge Phone and Live Chat support will be unavailable starting June 12th at 12:45 pm PST. Please note that we will still be accepting support tickets during this time. Concierge Phone and Live Chat support will be available again June 13th at 6 am PST. We thank you for your understanding.
Jun 12, 06:48 PDT
Rolling Restarts Main Channel Roll Jun 19, 03:00-11:00 PDT
We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday June 19th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Posted on Jun 18, 10:22 PDT
Second Life Billing Phone Support Unavailable Jun 19, 10:00-12:00 PDT
Billing phone support will be unavailable starting June 19th at 10:00 am PST. Please note that we will still be accepting support tickets during this time. Billing phone support will be available again June 19th at 12 pm PST. We thank you for your understanding.
Posted on Jun 18, 09:28 PDT
Rolling Restarts RC Channel Roll Jun 20, 07:00-15:00 PDT
We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday June 20th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Posted on Jun 18, 10:24 PDT
Past Incidents
Jun 18, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Linden Realms Unscheduled Maintenance
Resolved - This maintenance is now complete!
Jun 15, 13:12 PDT
Identified - Linden Realms is currently undergoing unscheduled maintenance. Access to Linden Realms regions, portals and associated Linden Realms activities may be interrupted until the maintenance is complete. Once maintenance has concluded we expect Linden Realms access and activities to be available for regular use. Updates will be posted here as they are available.
Jun 15, 12:33 PDT
Concierge Phone and Live Chat Unavailable
Completed - The scheduled maintenance has been completed.
Jun 15, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 12:00 PDT
Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT on Friday, June 15th, 2018. Ticket submissions will still be available at this time
Jun 15, 11:26 PDT
Jun 14, 2018

No incidents reported.

Jun 13, 2018
Scheduled Billing Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 17:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 13:01 PDT
Scheduled - We will be performing scheduled maintenance on our billing system beginning Wednesday, June 13th, at 1 PM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.
May 29, 12:00 PDT
Rolling Restarts RC Channel Roll
Completed - Today's Rolling Restarts are now complete.
Jun 13, 10:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, June 13th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 11, 07:43 PDT
Jun 12, 2018

No incidents reported.

Jun 11, 2018
Live Support Closed Sunday June 10th
Completed - The scheduled maintenance has been completed.
Jun 11, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:00 PDT
Scheduled - Premium & Concierge live chat and phone support will be closed on Sunday, June 10, 2018. Ticket submissions will remain open. All support channels will re-open Monday, June 11, 2018 at 6 AM, PDT.
Jun 7, 11:47 PDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018
Phone and Live Chat support unavailable
Completed - This maintenance has been completed. Thank you for your patience.
Jun 9, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 12:00 PDT
Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT on Friday, June 8th, 2018. Ticket submissions will still be available at this time
Jun 8, 06:16 PDT
Jun 8, 2018
Phone and Live Chat support unavailable
Completed - This maintenance has been completed. Thank you for your patience.
Jun 8, 06:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 12:15 PDT
Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT, Thursday June 7th, 2018. Ticket submissions will still be available at this time.
Jun 7, 10:12 PDT
Jun 6, 2018
Unscheduled RC Channel Rolling Restarts
Resolved - This incident has been resolved.
Jun 6, 18:15 PDT
Investigating - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 2:40pm PDT on Wednesday, June 6th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 6, 14:43 PDT
Rolling Restarts RC Channel Roll
Completed - Today's scheduled maintenance is complete.
Jun 6, 14:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:01 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, June 6th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Jun 4, 10:02 PDT
Jun 5, 2018
Unscheduled Website Maintenance
Resolved - The unscheduled maintenance has been completed.
Jun 5, 14:34 PDT
Investigating - We are currently performing unscheduled maintenance. During this maintenance, some users may experience issues when logging into Second Life websites. Live chat and ticket support may be temporarily unavailable. Live phone support is available.
Please check this blog for updates.
Jun 5, 14:05 PDT
Weekly Premium Stipends Delayed
Resolved - This week's Premium Stipends have been dispersed. For any residents that did not receive today's stipend please contact Support.
Jun 5, 10:54 PDT
Identified - We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!
Jun 5, 06:48 PDT
Rolling Restarts Main Channel Roll
Completed - The scheduled maintenance has been completed.
Jun 5, 07:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, June 5th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jun 4, 09:35 PDT
Scheduled Second Life Maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 06:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:00 PDT
Scheduled - On Tuesday, June 5th, we will be undergoing scheduled maintenance to Second Life starting at 6AM PDT. During this time, residents may be logged off and will not be able to log in until maintenance is complete. In addition, residents may temporarily be unable to send messages or initiate group chats until the maintenance is complete. Please keep an eye on this blog for updates.
May 29, 11:44 PDT
Jun 4, 2018
Scheduled Second Life Maintenance
Completed - The scheduled maintenance is complete.
Jun 4, 06:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 PDT
Scheduled - On Monday, June 4th, we will be undergoing scheduled maintenance to Second Life starting at 6AM PDT. During this time, residents may be logged off and will not be able to log in until maintenance is complete. In addition, residents may temporarily be unable to send messages or initiate group chats until the maintenance is complete. Please keep an eye on this blog for updates.
May 29, 11:42 PDT
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