Payment support for Residents in Turkey
Identified - We’ve identified a solution for payments to our residents in Turkey, and are working on getting that in place. We will be able to share more details about it soon, and look forward to enabling our community to continue creating amazing content in SL.
Jan 13, 14:28 PST
Investigating - We’re aware of the issues with payment provider support for our Residents in Turkey. We’re looking at options to continue supporting them.
Nov 11, 11:04 PST
Limited availability of new Regions
Identified - The Land Store will be undergoing unscheduled maintenance. New Private Region sales have been temporarily placed on hold. We are sorry for the inconvenience!
Although the land store is unavailable, new regions are still available for purchase via a support ticket, filed under Land & Region > Region Purchase.
Please see https://community.secondlife.com/blogs/entry/4497-limited-availability-of-new-second-life-regions/ for more information and other options for finding land in SL.
It is still possible to manage your current land holdings via land.secondlife.com.
Dec 22, 10:14 PST
Marketplace Issues
Identified - We've identified the issue and a fix is in progress.
Dec 7, 14:21 PST
Investigating - We're aware of a problem editing and listing items on the Marketplace, and are investigating the issue. Please monitor this blog for updates.
Dec 6, 13:42 PST
Aditi (Beta Grid) Issues
Investigating - We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Dec 2, 11:47 PST
Profile Issues
Update - The issue with permissions settings on legacy profiles has been resolved.

We are still investigating issues with my.secondlife.com where some residents may be missing data from their feeds.
Nov 30, 15:57 PST
Investigating - We are currently investigating this issue.
Nov 23, 15:07 PST
Monitoring - We are aware of issues with some profile feeds appearing blank, and are currently investigating reports of issues regarding this matter.
We are also aware of issues with updating friend permissions in-viewer (https://jira.secondlife.com/browse/BUG-229623) and those fixes are in progress. The workaround for now is to update these settings on the web at https://my.secondlife.com.
Nov 23, 11:15 PST
Update - We are continuing to investigate and work on the issue with my.secondlife.com. Access to my.secondlife.com, updates to profiles or previous posts displaying may be impacted during this time.
Nov 20, 11:00 PST
Investigating - We are currently investigating on the issue with my.secondlife.com. Access to my.secondlife.com, updates to profiles or previous posts displaying may be impacted during this time.

Please monitor this blog for updates. We thank you for your patience during this time.
Nov 18, 08:01 PST
Inworld Map Tiles Information Currently Unavailable
Identified - We have identified the issue and will be implementing a fix, but not not have an ETA for the resolution. Please note the map tile issue also affects new region owners as well as current owners. Thank you very much for your patience, and watch this blog for updates.
Nov 19, 06:49 PST
Investigating - We are aware that currently inworld map tiles are not updating, and we are working on the issue. We appreciate your patience. Please watch this blog for further updates.
Nov 18, 16:10 PST
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Major Outage
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Major Outage
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Phone and Live Chat Support Maintenance Jan 18, 06:00-15:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 07:53 PST
Scheduled - Phone and chat support will be unavailable Monday, January 18th in observance of Martin Luther King Jr Day. Ticket submissions will still be available at this time. Phone and chat support will resume on Tuesday, January 19th.
Jan 15, 07:48 PST
Rolling Restarts for Second Life Main Channel Jan 19, 03:00-05:00 PST
We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 19th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Posted on Jan 15, 10:14 PST
Past Incidents
Jan 15, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 PST
Scheduled - Phone and chat support will be unavailable Friday, January 15th from 9 AM PST - 12 PM PST. Ticket submissions will still be available at this time.
Jan 15, 06:42 PST
Jan 14, 2021

No incidents reported.

Jan 13, 2021
Rolling Restarts for Second Life RC Channels
Update - The scheduled maintenance has been completed.
Jan 13, 12:01 PST
Completed - The scheduled maintenance has been completed.
Jan 13, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:00 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 13th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 8, 10:10 PST
Jan 12, 2021
Billing Phone Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:15 PST
Scheduled - Billing phone support will be unavailable from 8:00 AM to 10:30 AM PST.
Jan 12, 08:14 PST
Unscheduled Live Chat Maintenance
Resolved - This incident has been resolved.
Jan 12, 08:41 PST
Investigating - We are currently investigating Live Chat support issues. During this time, Live Chat may be slow to respond or experience other issues. Please monitor this blog for updates.
Jan 12, 07:50 PST
Jan 11, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 06:04 PST
Scheduled - Phone and chat support will be unavailable Saturday, January 2nd from 10 AM PST - 11 AM PST. Ticket submissions will still be available at this time.
Jan 2, 08:41 PST
Jan 10, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 10:00 PST
Scheduled - Phone and chat support will be unavailable Sunday, January 10th from 10:00AM PST - 11:00 AM PST. Ticket submissions will still be available at this time.
Jan 10, 06:16 PST
Jan 9, 2021

No incidents reported.

Jan 8, 2021
Unscheduled Billing Maintenance
Resolved - We have completed the unscheduled maintenance on our billing system. Thank you for your patience during this time!
Jan 8, 15:25 PST
Investigating - We are performing an unscheduled maintenance on our billing system. At this time, Residents may be unable to use the cashier or to make purchases, and some purchases may take longer than normal to process. Please watch this blog for updates.
Jan 8, 14:08 PST
Rolling Restarts for Second Life Main Channel
Completed - The scheduled maintenance has been completed.
Jan 8, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 10:00 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Friday ,January 8th, beginning at approximately 10:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 8, 09:29 PST
Rolling Restarts for Second Life RC and Main Channels
Completed - The scheduled maintenance has been completed.
Jan 8, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 10:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 09:32 PST
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server and Main Server channels on Friday, January 8th, beginning at approximately 10:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 8, 09:28 PST
Jan 7, 2021
Unscheduled Billing Maintenance
Resolved - This incident has been resolved.
Jan 7, 16:25 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 16:16 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 7, 15:53 PST
Update - We are continuing to investigate this issue.
Jan 7, 14:06 PST
Update - We are continuing to investigate this issue at this moment. Thank you for your patience in this matter. Please keep an eye out on this blog for any more updates.
Jan 7, 14:05 PST
Investigating - We are performing an unscheduled maintenance on our billing system. At this time, Residents may be unable to use the cashier or to make purchases, and some purchases may take longer than normal to process. Please watch this blog for updates.
Jan 7, 12:17 PST
Jan 6, 2021

No incidents reported.

Jan 5, 2021
Issues with Experience Keys
Resolved - This issue with errors such as XP_STORAGE_EXCEPTION has been resolved; however, Residents may still see lingering experience key performance issues. For any new experience key errors, please contact Support.
Jan 5, 11:19 PST
Monitoring - We believe this issue has been fixed, and are monitoring for any new reports.
Dec 23, 07:07 PST
Investigating - We are aware that some calls to the Experience Keys system in LSL may return errors like XP_STORAGE_EXCEPTION on occasion. Retrying calls may work after some time.
Dec 21, 16:00 PST
Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021
Issues with Rezzing, Scripts, and appearing as a Cloud
Resolved - This incident has been resolved.
Jan 2, 07:27 PST
Investigating - We are aware of many Residents experiencing various issues in world which may include rezzing, appearing as a cloud, and scripts running slowly. We are currently investigating this issue. Please follow this blog for updates.
Jan 2, 06:44 PST
Jan 1, 2021
Phone and Live Chat Support Maintenance
Completed - The scheduled maintenance has been completed.
Jan 1, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 06:00 PST
Scheduled - Phone and Live Chat support will be unavailable on New Year's Eve, December 31st, and New Year's Day, January 1st. Ticket submissions will still be available at this time.
Dec 22, 09:02 PST
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