Investigating - We are currently investigating an issue causing residents from Japan to experience issues transacting while using a Mastercard as their payment method. Other payment methods are working as normal. Please contact support with any additional questions or concerns.
Sep 17, 07:42 PDT
Investigating - We are currently preforming unscheduled maintenance to our Twitter tool inside the viewer. While this maintenance is in progress, residents may be unable to post to Twitter from inworld. Please watch this blog for updates.
Jul 31, 14:02 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2019

No incidents reported today.

Oct 20, 2019
Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 PDT
Scheduled - Phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, October 20th, 2019. Ticket submissions will still be available at this time.
Oct 20, 08:14 PDT
Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 15:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:04 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 06:03 PDT
Scheduled - Concierge phone support will be unavailable today, October 19th, 2019. Live chat and ticket submissions will still be available at this time.
Oct 19, 06:03 PDT
Oct 18, 2019
Resolved - We have completed the unscheduled inventory maintenance. We thank you for your patience during this time.
Oct 18, 16:24 PDT
Investigating - We are currently undergoing an unscheduled inventory maintenance. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Oct 18, 15:34 PDT
Completed - The scheduled maintenance has been completed.
Oct 18, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 PDT
Scheduled - Concierge and billing phones and premium chat support will be unavailable beginning 2:00 PM PDT today, October 18th, 2019. Ticket submissions will still be available at this time.
Oct 18, 13:50 PDT
Oct 17, 2019
Completed - The scheduled maintenance has been completed.
Oct 17, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:30 PDT
Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, October 17th, 2019. Ticket submissions will still be available at this time.
Oct 17, 11:59 PDT
Completed - The scheduled maintenance has been completed.
Oct 17, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:00 PDT
Scheduled - Second Life will be undergoing scheduled inventory maintenance from 9:00 AM to 12:00 PM PST on October 17th, 2019. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Oct 16, 08:35 PDT
Oct 16, 2019
Completed - The scheduled maintenance has been completed.
Oct 16, 12:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 03:00 PDT
Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, October 16th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Oct 14, 10:41 PDT
Oct 15, 2019
Completed - The scheduled maintenance has been completed.
Oct 15, 13:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:04 PDT
Scheduled - Second Life will be undergoing scheduled inventory maintenance from 11:00 AM to 1:00 PM PST on October 15th, 2019. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Oct 15, 12:03 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 09:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 15th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Oct 14, 10:40 PDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 PDT
Scheduled - Phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, October 13th, 2019. Ticket submissions will still be available at this time.
Oct 13, 08:01 PDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019
Completed - Phone and Live Chat Support are back open.
Oct 11, 06:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:30 PDT
Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, October 10th, 2019. Ticket submissions will still be available at this time.
Oct 10, 10:17 PDT
Resolved - This login issue has been resolved. Please contact support if you are still experiencing a problem logging in.
Oct 11, 06:12 PDT
Investigating - We are currently aware of login issues affecting some Time Warner and Spectrum customers in the eastern United States (particularly in Ohio and Kentucky). If you are affected by these issues, please contact your Internet Service Provider for assistance.
Oct 9, 13:02 PDT
Oct 10, 2019
Resolved - This matter has now been resolved. Please contact Support if you continue to experience errors while attempting to add a credit/debit card to your payment methods.
Oct 10, 20:32 PDT
Investigating - We are currently investigating an issue with adding a credit card.
Oct 10, 19:02 PDT
Oct 9, 2019
Completed - Today's Rolling Restarts are complete.
Oct 9, 12:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:00 PDT
Scheduled - We will be performing rolling restarts for regions on RC LeTigre, RC Bluesteel, RC Magnum, and RC Cake on Wednesday, October 9th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates
Oct 8, 06:35 PDT
Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 PDT
Scheduled - We will be performing maintenance on our billing systems Tuesday, October 8th, at 11:00 AM PDT. While this maintenance is in progress, residents will be unable to use the cashier or make purchases. Please watch this blog for updates.
Oct 7, 14:57 PDT
Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 PDT
Scheduled - We will be undergoing maintenance to event listing services on Tuesday, October 8th, at 9:00 AM PST. During this maintenance, Residents may be unable to view or list events. Please watch this blog for updates.
Oct 7, 11:35 PDT
Oct 7, 2019

No incidents reported.