Second Life Status

Investigating - Phone and chat support will be unavailable Sunday, August 1st from 6:00 AM PDT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Aug 1, 06:01 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life RC Channels Aug 4, 07:00-19:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, August , beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Posted on Jul 30, 11:21 PDT

Past Incidents

Aug 1, 2021

Unresolved incident: Phone and Live Chat Support Maintenance.

Jul 31, 2021

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jul 31, 12:11 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 10:30 PDT

Scheduled - Phone and chat support will be unavailable Saturday, July 31st from 10:30 AM PDT - 12:30 PM PDT. Ticket submissions will still be available at this time.
Jul 31, 09:35 PDT

Mesh Upload Configuration

Resolved - This incident has been resolved. We are continuing to gather information on this matter. This does not appear to be very widespread, but if you are still experiencing this issue, please contact Support or file a Jira.
Jul 31, 10:23 PDT

Investigating - We are experimenting with optimizing the configuration of our cloud simhosts to increase performance, and as a side effect we have found that some meshes have a different physics impact calculation, which may be higher or lower than previously shown. This will affect both new and existing uploads. If you experience this issue, please file a Jira or contact support.
Jul 21, 16:31 PDT

Jul 30, 2021

Aditi (Beta Grid) Issues

Resolved - We are now able to copy and sync accounts to the beta grid, Aditi. Residents who have requested to be synced with the Beta grid during this outage should already be synced and may try to log in with their username and password at their earliest convenience. For those that are continuing to have trouble, or that may need to be synced again, please reach out to support at https://support.secondlife.com/create-case/.

We thank you all for your unfailing patience while we worked to resolve this!
Jul 30, 12:28 PDT

Update - We're continuing to work on restoring account access to the beta grid, ADITI. We are making progress and will update this blog with further information as it becomes available. Thank you for your continued patience.
Jul 14, 11:48 PDT

Update - We are continuing to work on restoring account syncing to the beta grid, Aditi. A fix for this is currently in development, and progress is underway.
Jun 17, 06:18 PDT

Update - We are still currently working to restore account syncing to the beta grid, Aditi. Please continue to watch this blog for updates.
May 19, 12:05 PDT

Update - We are continuing to work to restore account syncing to the beta grid, Aditi. Please continue to watch this blog for updates
Apr 7, 10:36 PDT

Update - We are aware that some residents may be experiencing issues logging into the beta grid. Please keep an eye on this blog for further updates.
Mar 19, 08:17 PDT

Update - We are continuing to investigate this issue. We thank you for your patience while we find a solution. Please continue to follow this blog for updates.
Feb 12, 12:03 PST

Investigating - We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Dec 2, 11:47 PST

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jul 30, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:01 PDT

Scheduled - Billing phone support will be unavailable Friday July 30th from 10:00 AM PDT - 11:30 PDT. Ticket submissions will still be available at this time.
Jul 30, 07:55 PDT

Jul 29, 2021

No incidents reported.

Jul 28, 2021

My.secondlife.com Outage

Resolved - My.secondlife.com is now available. Thank you for your patience!
Jul 28, 15:05 PDT

Investigating - My.secondlife.com is currently unavailable. While we work to bring this service back online, both my.secondlife.com and in-world profiles will be inaccessible.

We will update this blog when this web service has been restored.
Jul 28, 14:38 PDT

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 14:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:15 PDT

Scheduled - Billing phone support will be unavailable Wednesday, July 28 from 6:00 A.M. PST - 2:00 PM. PST. Ticket submissions will still be available at this time.
Jul 28, 06:05 PDT

Unscheduled Maintenance to Community Pages

Resolved - This incident has been resolved.
Jul 28, 13:39 PDT

Investigating - We are aware of some intermittent errors while loading pages on the Community site, and are investigating. Please follow this blog for updates.
Jul 28, 09:58 PDT

Jul 27, 2021

Second Life Server Rolling Restarts

Resolved - This incident has been resolved.
Jul 27, 12:29 PDT

Investigating - We are aware a number of regions are offline after our Rolling Restarts, and we are working to get them back online as soon as possible. Thank you so much for your patience
Jul 27, 12:14 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jul 27, 08:23 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 06:03 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, July 27th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jul 27, 06:02 PDT

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

Traffic Issues

Resolved - This incident has been resolved.
Jul 22, 08:03 PDT

Update - We are continuing to investigate this issue.
Jul 20, 10:39 PDT

Investigating - We are currently investigating an issue with traffic reporting incorrectly on regions. We apologize for any inconvenience this may cause. Please follow this blog for updates.
Jul 20, 10:39 PDT

Jul 21, 2021

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Jul 21, 10:18 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 08:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 21st, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jul 17, 08:37 PDT

Jul 20, 2021

Community Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 11:12 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 10:43 PDT

Scheduled - We will be continuing maintenance on community.secondlife.com Tuesday, July 20th at 10:40 AM PST for approximately 30 minutes. During this time, users may be unable to access community features. Please follow this blog for updates.
Jul 20, 10:41 PDT

Community Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 10:00 PDT

Scheduled - We will be undergoing maintenance on community.secondlife.com Tuesday, July 20th at 10 AM PST for approximately 30 minutes. During this time, users may be unable to access community features. Please follow this blog for updates.
Jul 15, 10:09 PDT

Jul 19, 2021

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 14:38 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:38 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 19, 07:36 PDT

Scheduled - Concierge and Billing Phone support will be unavailable Monday, July 19th from 6:40 AM PST - 2:00 PM PST. Live Chat Ticket submissions will still be available at this time.
Jul 19, 07:37 PDT

Jul 18, 2021

No incidents reported.

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