Second Life Status

Online Friends Display Issues

Investigating - We are aware that some of our Residents are currently experiencing issues with online friends not showing correctly. Our engineers are hard at work to correct this behavior as soon as possible; however, there may be an extended time frame before this occurs. We sincerely appreciate everyone's patience. Please follow this blog for updates.
Jan 12, 2023 - 15:15 PST

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 2, 2023

No incidents reported today.

Feb 1, 2023

My.secondlife.com Maintenance

Resolved - This incident has been resolved.
Feb 1, 15:45 PST

Investigating - My.secondlife.com is currently undergoing maintenance. Residents may experience slow load times while viewing web profiles.

Please monitor the blog for updates.
Jan 31, 10:53 PST

Resolved - This incident has been resolved.
Feb 1, 15:45 PST

Update - We are aware that residents may appear as a cloud upon login for longer than expected, and we are continuing to investigate. We apologize for the inconvenience.
Feb 1, 13:00 PST

Investigating - We are investigating reports of occasional errors upon logging into the viewer as well as reports of slowness or time outs on web pages such as the Marketplace and my.secondlife.com. We are also aware some residents are appearing as a cloud for longer than expected upon logging in. Our engineers are actively trying to alleviate the issue. We apologize for the inconvenience.
Feb 1, 11:35 PST

Script Issues

Resolved - This incident has been resolved. Residents may resume rezzing items on region on RC server channels.
Feb 1, 14:56 PST

Update - As we continue to investigate this issue, we ask that Residents with regions on RC server channels please refrain from rezzing any new objects or making any new changes. Regions may restart more than one time during this process. We sincerely appreciate your patience.
Feb 1, 11:46 PST

Investigating - We are receiving reports that scripts are malfunctioning for regions found on RC Server channels. Our engineers are investigating this issue further. We apologize for any inconvenience.

Please follow this blog for updates.
Feb 1, 09:07 PST

Rolling Restarts for Second Life RC Channels

Completed - Rolling restarts for today have been completed. We appreciate our Residents' patience during this process. Keep an eye out for a post mortem for more information on today's rolling restarts!
Feb 1, 14:55 PST

Update - All RC regions are currently offline while engineers work to troubleshoot script issues and fix issues associated with today’s RC roll. We appreciate your patience, and are working as quickly as possible to fix affected content and bring regions back online.
Feb 1, 13:44 PST

Update - As we continue to roll back the updates initiated today, we ask that Residents on RC regions please refrain from rezzing any new objects or making any new changes. Regions may restart more than one time as we work through this issue. We sincerely appreciate your patience during this process.
Feb 1, 11:45 PST

Update - We will be rolling RC regions back to their previous version. Regions that have already been restarted for today's rolling restarts will be restarted again. We apologize for any inconvenience, and thank you for your patience.

Please follow this blog for updates.
Feb 1, 09:19 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, February 1st, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 27, 14:55 PST

Jan 31, 2023

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jan 31, 09:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 31st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 27, 14:54 PST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 13:15 PST

Scheduled - Billing Phone support will be unavailable on January 26th, 2023 from 1:15 PM - 2:00 PM. Ticket submissions and Live chat will still be available at this time.
Jan 26, 11:09 PST

Completed - The scheduled maintenance has been completed.
Jan 26, 11:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 10:32 PST

Scheduled - We will be performing maintenance on our login systems on Thursday, January 26th, at 10:30 AM PST. While this maintenance is in progress, some Residents may experience problems trying to log into and/or stay connected to Second Life.

Please follow this blog for updates.
Jan 26, 10:30 PST

Jan 25, 2023

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 12:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 11:15 PST

Scheduled - We will be performing maintenance on our billing systems on Wednesday, January 25th at 11:15 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Jan 20, 11:05 PST

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Jan 25, 09:33 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, January 25th, beginning at approximately 7:00 AM PST. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 21, 05:53 PST

Jan 24, 2023

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 24, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 12:45 PST

Scheduled - Phone and chat support will be unavailable Tuesday, January 24th, from 12:45 PST - 2:00 PST. Ticket submissions will still be available at this time.
Jan 24, 12:23 PST

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jan 24, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 PST

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, January 24th, beginning at approximately 6:00 AM PST. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jan 21, 05:52 PST

Jan 23, 2023

Unscheduled Knowledge Base Maintenance

Resolved - This incident has been resolved.
Jan 23, 11:06 PST

Investigating - We are currently performing unscheduled maintenance on our Knowledge Base. While this maintenance is in progress, some pages may appear blank or may not be found. Please monitor this blog for updates.
Jan 23, 10:37 PST

Unscheduled Billing Maintenance

Resolved - This incident has been resolved.
Jan 23, 07:23 PST

Investigating - We currently undergoing maintenance to billing systems. Residents may be unable to make purchases, buy or sell L$, or use the cashier at this time. We hope to restore these services quickly.

Please monitor this blog for additional updates
Jan 21, 14:45 PST

Jan 22, 2023

No incidents reported.

Jan 21, 2023

My.secondlife.com Outage

Resolved - This incident has been resolved.
Jan 21, 18:00 PST

Investigating - My.secondlife.com is currently unavailable. While we work to bring this service back online, both my.secondlife.com and in-world profiles will be inaccessible.

We will update this blog when this web service has been restored.
Jan 21, 15:02 PST

Jan 20, 2023

Unscheduled Marketplace Maintenance

Resolved - We have completed the unscheduled maintenance for the Marketplace. Residents should now be able to access it normally.

Thank you for your patience!
Jan 20, 15:57 PST

Investigating - We are currently performing an unscheduled maintenance on the Marketplace. You may experience being unable to access the Marketplace during this time. We apologize for any inconvenience this may cause.

Please monitor this blog for updates.
Jan 20, 15:36 PST

Resolved - This incident has been resolved.
Jan 20, 11:15 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 11:08 PST

Investigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life. Residents who are inworld may experience group chat and IM delivery failures. Our engineers are actively trying to alleviate the issue. We apologize for the inconvenience.

More information will be posted to the status blog as it is available.
Jan 20, 10:04 PST

Jan 19, 2023

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 14:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:00 PST

Scheduled - Phone and chat support will be unavailable Thursday, January 19th from 12:00 PST - 2:00 PST. Ticket submissions will still be available at this time.
Jan 19, 07:04 PST