Investigating - Phone and chat support will be unavailable Sunday, August 1st from 6:00 AM PDT - 2:00 PM PDT. Ticket submissions will still be available at this time.
Aug 1, 06:01 PDT
Second Life Regions Operational
Second Life Main Channel Regions ? Operational
Second Life Release Candidate Regions ? Operational
Websites Operational
secondlife.com ? Operational
marketplace.secondlife.com ? Operational
community.secondlife.com Operational
wiki.secondlife.com Operational
my.secondlife.com Operational
jira.secondlife.com Operational
support.secondlife.com Operational
search.secondlife.com Operational
places.secondlife.com ? Operational
land.secondlife.com Operational
Second Life Services Operational
Logins ? Operational
LindeX Purchases Operational
Marketplace Purchases Operational
Process Credits Operational
Inworld Services Operational
Group Text Chat Operational
L$ Transactions Operational
Rezzing Operational
Voice Chat ? Operational
Profiles Operational
Teleports Operational
Inventory Operational
Group Voice Chat Operational
Experiences ? Operational
External Support Operational
Chat Support Operational
Phone Support Operational
Case Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, August , beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Posted on Jul 30, 11:21 PDT
Past Incidents
Aug 1, 2021

Unresolved incident: Phone and Live Chat Support Maintenance.

Jul 31, 2021
Completed - The scheduled maintenance has been completed.
Jul 31, 12:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 10:30 PDT
Scheduled - Phone and chat support will be unavailable Saturday, July 31st from 10:30 AM PDT - 12:30 PM PDT. Ticket submissions will still be available at this time.
Jul 31, 09:35 PDT
Resolved - This incident has been resolved. We are continuing to gather information on this matter. This does not appear to be very widespread, but if you are still experiencing this issue, please contact Support or file a Jira.
Jul 31, 10:23 PDT
Investigating - We are experimenting with optimizing the configuration of our cloud simhosts to increase performance, and as a side effect we have found that some meshes have a different physics impact calculation, which may be higher or lower than previously shown. This will affect both new and existing uploads. If you experience this issue, please file a Jira or contact support.
Jul 21, 16:31 PDT
Jul 30, 2021
Resolved - We are now able to copy and sync accounts to the beta grid, Aditi. Residents who have requested to be synced with the Beta grid during this outage should already be synced and may try to log in with their username and password at their earliest convenience. For those that are continuing to have trouble, or that may need to be synced again, please reach out to support at https://support.secondlife.com/create-case/.

We thank you all for your unfailing patience while we worked to resolve this!
Jul 30, 12:28 PDT
Update - We're continuing to work on restoring account access to the beta grid, ADITI. We are making progress and will update this blog with further information as it becomes available. Thank you for your continued patience.
Jul 14, 11:48 PDT
Update - We are continuing to work on restoring account syncing to the beta grid, Aditi. A fix for this is currently in development, and progress is underway.
Jun 17, 06:18 PDT
Update - We are still currently working to restore account syncing to the beta grid, Aditi. Please continue to watch this blog for updates.
May 19, 12:05 PDT
Update - We are continuing to work to restore account syncing to the beta grid, Aditi. Please continue to watch this blog for updates
Apr 7, 10:36 PDT
Update - We are aware that some residents may be experiencing issues logging into the beta grid. Please keep an eye on this blog for further updates.
Mar 19, 08:17 PDT
Update - We are continuing to investigate this issue. We thank you for your patience while we find a solution. Please continue to follow this blog for updates.
Feb 12, 12:03 PST
Investigating - We are currently unable to copy and sync accounts to the beta grid, Aditi. We apologize for the disruption. We expect that a fix will take several weeks to implement but are working to shorten that timeline. Residents who have previously logged in should still be able to do so. Please watch this blog for updates.
Dec 2, 11:47 PST
Completed - The scheduled maintenance has been completed.
Jul 30, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:01 PDT
Scheduled - Billing phone support will be unavailable Friday July 30th from 10:00 AM PDT - 11:30 PDT. Ticket submissions will still be available at this time.
Jul 30, 07:55 PDT
Jul 29, 2021

No incidents reported.

Jul 28, 2021
Resolved - My.secondlife.com is now available. Thank you for your patience!
Jul 28, 15:05 PDT
Investigating - My.secondlife.com is currently unavailable. While we work to bring this service back online, both my.secondlife.com and in-world profiles will be inaccessible.

We will update this blog when this web service has been restored.
Jul 28, 14:38 PDT
Completed - The scheduled maintenance has been completed.
Jul 28, 14:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:15 PDT
Scheduled - Billing phone support will be unavailable Wednesday, July 28 from 6:00 A.M. PST - 2:00 PM. PST. Ticket submissions will still be available at this time.
Jul 28, 06:05 PDT
Resolved - This incident has been resolved.
Jul 28, 13:39 PDT
Investigating - We are aware of some intermittent errors while loading pages on the Community site, and are investigating. Please follow this blog for updates.
Jul 28, 09:58 PDT
Jul 27, 2021
Resolved - This incident has been resolved.
Jul 27, 12:29 PDT
Investigating - We are aware a number of regions are offline after our Rolling Restarts, and we are working to get them back online as soon as possible. Thank you so much for your patience
Jul 27, 12:14 PDT
Completed - The scheduled maintenance has been completed.
Jul 27, 08:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 06:03 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, July 27th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jul 27, 06:02 PDT
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 08:03 PDT
Update - We are continuing to investigate this issue.
Jul 20, 10:39 PDT
Investigating - We are currently investigating an issue with traffic reporting incorrectly on regions. We apologize for any inconvenience this may cause. Please follow this blog for updates.
Jul 20, 10:39 PDT
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 10:18 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 08:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 PDT
Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 21st, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jul 17, 08:37 PDT
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 11:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 10:43 PDT
Scheduled - We will be continuing maintenance on community.secondlife.com Tuesday, July 20th at 10:40 AM PST for approximately 30 minutes. During this time, users may be unable to access community features. Please follow this blog for updates.
Jul 20, 10:41 PDT
Completed - The scheduled maintenance has been completed.
Jul 20, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 10:00 PDT
Scheduled - We will be undergoing maintenance on community.secondlife.com Tuesday, July 20th at 10 AM PST for approximately 30 minutes. During this time, users may be unable to access community features. Please follow this blog for updates.
Jul 15, 10:09 PDT
Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 14:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:38 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 19, 07:36 PDT
Scheduled - Concierge and Billing Phone support will be unavailable Monday, July 19th from 6:40 AM PST - 2:00 PM PST. Live Chat Ticket submissions will still be available at this time.
Jul 19, 07:37 PDT
Jul 18, 2021

No incidents reported.