Second Life Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 10:01 PST

Scheduled - Phone and chat support will be unavailable on Sunday, January 26th from 10:00-11:00 AM PST. Ticket submissions will still be available at this time.

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

External Support Under Maintenance

Chat Support Under Maintenance

Phone Support Under Maintenance

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2020

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:01 PST

Scheduled - Phone support will be unavailable on Saturday, January 25th from 9:00 AM -12:00 PM PST. Ticket submissions and live chat will still be available at this time.
Jan 25, 06:12 PST

Jan 24, 2020

No incidents reported.

Jan 23, 2020

Connectivity Issues to Second Life

Resolved - This incident has been resolved.
Jan 23, 20:41 PST

Update - We are aware many users are still experiencing intermittent log in issues, and our engineers are working towards recovery as quickly as they can.
Jan 23, 07:05 PST

Monitoring - A fix has been put in place, and the grid is returning to normal. Our engineers will continue to monitor the grid, but we're well on the way to recovery.
Jan 22, 21:30 PST

Identified - Our engineers have identified the issue and are working towards recovery as quickly as they can.
Jan 22, 21:00 PST

Investigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life. Our engineers are actively trying to alleviate the issue.

More information will be posted to the status blog as it is available.
Jan 22, 20:27 PST

Unscheduled Billing Maintenance

Resolved - This incident has been resolved.
Jan 23, 14:35 PST

Investigating - We are currently investigating an issue affecting our billing and payments systems. While this maintenance is in progress, users may be unable to issue a process credit request. Please watch this blog for updates.
Jan 23, 14:07 PST

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 23, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 13:30 PST

Scheduled - Phone and chat support will be unavailable on Thursday, January 23rd from 1:30-2:30 PM PST. Ticket submissions will still be available at this time.
Jan 23, 10:16 PST

Community Site Maintenance

Completed - The scheduled maintenance has been completed.
Jan 23, 11:11 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:30 PST

Scheduled - We will be undergoing maintenance on our community site on 1/23/2020. There may be a minor downtime with all community features when this happens. Please check this blog for when maintenance has completed.
Jan 23, 08:57 PST

Jan 22, 2020

Possible Second Life login issues

Resolved - This issue has been resolved. If this error message persists please be sure to contact our Support team for further assistance!
Jan 22, 10:17 PST

Investigating - We are aware that some Residents may be having problems logging back into Second Life. When the login fails, they receive the following error message: "Login failed. Account already logging in." Our engineers are digging into the issue.

If this is happening to you, here's a few things to try:

* Wait five minutes and try again
* Restart your modem, and try again.

If the issue still persists after trying these two things, please contact our support team for assistance.
Jan 17, 16:16 PST

Rolling Restarts for RC Channels

Completed - The scheduled maintenance has been completed.
Jan 22, 08:43 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, January 22nd. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 22, 06:50 PST

Jan 21, 2020

Unscheduled Marketplace Maintenance

Resolved - This incident has been resolved.
Jan 21, 11:38 PST

Investigating - We are currently performing maintenance to the Marketplace. During this maintenance, residents may be unable to access the Marketplace. Please watch this blog for updates.
Jan 21, 10:04 PST

Jan 20, 2020

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 14:10 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:11 PST

Scheduled - Phone and chat support will be unavailable on Monday, January 20th. Ticket submissions will still be available at this time.
Jan 19, 09:57 PST

Jan 19, 2020

Connectivity Issues to Second Life

Resolved - This incident has been resolved.
Jan 19, 21:20 PST

Monitoring - The fix has been applied, and we're continuing to monitor the grid. Thanks for your patience as we debug this issue!
Jan 19, 17:07 PST

Identified - Our engineers have found the issue and are working on a fix.
Jan 19, 16:07 PST

Update - We are continuing to investigate this issue.
Jan 19, 15:33 PST

Jan 18, 2020

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:01 PST

Update - This maintenance has been cancelled.
Jan 18, 07:48 PST

Scheduled - Phone support will be unavailable Saturday, January 18th, 2020 from 9:00 AM to 12:00 PM PST. Ticket submissions and live chat will still be available at this time.
Jan 18, 06:13 PST

Jan 16, 2020

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 12:15 PST

Scheduled - Phone and chat support will be unavailable Thursday, January 16th, 2020 from 12:15 PM to 2:30 PM PST. Ticket submissions will still be available at this time.
Jan 16, 11:01 PST

Unscheduled Marketplace Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 13:41 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 11:41 PST

Scheduled - We are currently aware of issues where the Second Life Marketplace is slow to load/respond. Our engineers are working to resolve these issues as soon as possible.
Jan 16, 11:40 PST

Jan 15, 2020

Unscheduled Marketplace Maintenance

Resolved - This incident has been resolved.
Jan 15, 18:39 PST

Investigating - We are currently aware of issues where the Second Life Marketplace is slow to load/respond. Our engineers are working to resolve these issues as soon as possible.

Please check this blog for updates.
Jan 15, 15:56 PST

Rolling Restarts for RC Channels

Completed - The scheduled maintenance has been completed.
Jan 15, 08:03 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 PST

Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, January 15th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Jan 15, 06:59 PST

Scheduled JIRA Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 PST

Scheduled - We will be performing maintenance on jira.secondlife.com on Tuesday, January 14, 2020 beginning at 10:00PM PST. Users may be unable to access or create new JIRAs during this maintenance. We will update this blog with additional information as it becomes available.
Jan 7, 08:59 PST

Jan 13, 2020

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 13:13 PST

Scheduled - We will be performing maintenance on our billing systems Monday, January 13th, at 9:00 AM PDT. While this maintenance is in progress Residents may be unable to use the cashier or make purchases. Please watch this blog for updates.
Jan 10, 11:29 PST

Jan 12, 2020

No incidents reported.

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