Second Life Status

Unscheduled Maintenance

Investigating - Second Life is currently undergoing unscheduled maintenance. This may result in troubles logging on or using inworld services. Please watch this blog for further information.
Mar 25, 19:44 PDT

Second Life Voice Morph Issues

Update - We are still currently investigating an issue with the Voice Morph. Thank you very much for your patience!
Feb 13, 13:11 PST

Update - We are continuing to investigate Voice Morphing issues, please continue to monitor this blog for updates. Thank you for your patience!
Jan 31, 10:07 PST

Update - We are still working to resolve issues with Voice Morphing in Second Life, please refer to this blog for any further updates, and thank you for your continued patience.
Jan 14, 07:09 PST

Investigating - We are currently investigating an issue that is causing some of our Residents to be unable to acquire and use Voice Morphing with Second Life. Thank you for your patience, and please keep an eye on this blog for updates!
Jan 6, 12:20 PST

Second Life Auction Page Maintenance August 22nd

Update - We are continuing to monitor and improve our auctions. If you have any issues participating in the auctions, please report them by submitting a support ticket.
Jan 22, 07:48 PST

Update - As the auction maintenance continues, we have scheduled new auctions to resume this weekend. We hope to continue offering new auctions into next week. If you have any concerns or issues participating in the auctions, please report them via our support ticket system.
Dec 7, 12:15 PST

Update - We are entering another soft relaunch beginning today. We will offer 5 live auctions per day, starting today to end by Friday, December 07, 2018. Thank you again for your patience and understanding during this time. If you have any concerns or issues participating in the auctions, please report them via our support ticket system.
Dec 3, 15:37 PST

Update - Unfortunately, we have discovered additional concerns with the auction system and we will not be offering new auctions early next week as expected. Thank you for your patience and understanding while we address these concerns. Please continue to watch or subscribe to this blog for further updates.
Nov 2, 15:01 PDT

Update - The auction system is going to enter a soft relaunch beginning today. We will offer 10 live auctions today at 12PM PDT to end on Friday, November 02, 2018. We will not offer any new auctions scheduled to close over the weekend and will hopefully resume routine daily auctions next week. Thank you for your patience and understanding during this maintenance. If you have any concerns or issues participating in the auctions, please report the via our support ticket system.
Oct 31, 10:59 PDT

Update - Our Auctions systems are still under maintenance - we will continue to post updates here.
Sep 7, 07:15 PDT

Update - We are continuing our maintenance on our Auction systems. Please continue watching this blog for further updates.
Aug 30, 07:50 PDT

Investigating - We will be undergoing maintenance to our Auctions - Second Life website on Wednesday, August 22nd after 12 PM PDT. During this time, residents will not be able to access the Mainland Land Auctions page. Please keep an eye on this blog for further updates as they become available.
Aug 20, 14:30 PDT

Second Life Email Notifications

Investigating - As we are currently working to resolve issues with email notifications for some Second Life residents, please see our community blog for details regarding the issue: https://community.secondlife.com/blogs/entry/2467-update-on-email-notifications-from-second-life. Thank you for your continued patience, and please refer to this blog for any further updates.
Jan 14, 07:21 PST

Second Life - Facebook Image Posting Issues

Update - We are currently still investigating and working on this issue. We thank you for your continued patience.
Nov 14, 11:48 PST

Investigating - We are aware that Second Life residents are having issues with posting images to Facebook via Second Life and we are currently investigating this. Please keep an eye on this blog for further updates.
Aug 7, 15:06 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life RC LeTigre Regions Operational

Second Life RC BlueSteel Regions Operational

Second Life RC Magnum Regions Operational

Second Life RC Snack Regions Operational

Second Life RC Cake Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

jira.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

Second Life Services Partial Outage

Logins Partial Outage

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Partial Outage

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Partial Outage

Inventory Partial Outage

Group Voice Chat Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 24, 2019

Concierge Phone Support and Live Chat Unavailable

Completed - The scheduled maintenance has been completed.
Mar 24, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:00 PDT

Scheduled - Concierge phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, March 21st, 2019. Ticket submissions will still be available at this time.
Mar 24, 06:07 PDT

Mar 23, 2019

Concierge Phone Support Unavailable

Completed - The scheduled maintenance has been completed.
Mar 23, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 PDT

Scheduled - Concierge phone support will be unavailable from 9:00 AM PDT to 11:00 AM PDT today, March 23, 2019. Ticket submissions and Live Chat will still be available at this time
Mar 23, 08:34 PDT

Mar 22, 2019

Unscheduled Support Maintenance

Resolved - Second Life phone and chat support are now available and no longer under maintenance.
Mar 22, 10:32 PDT

Investigating - Second Life phone and live chat support are currently undergoing unscheduled maintenance and are not currently available. We are still receiving submitted support cases, however. Regular phone and live chat support access will resume later and updates will be posted here as they become available.
Mar 22, 09:25 PDT

Mar 21, 2019

Unscheduled Billing Maintenance

Resolved - The billing maintenance has been completed.
Mar 21, 14:39 PDT

Investigating - We are currently performing unscheduled billing maintenance. While this maintenance is in progress, some of our international users may experience failed transactions or be unable to add credit cards as payment methods. Please watch this blog for further updates.
Mar 21, 14:00 PDT

Concierge Phone Support and Live Chat Unavailable

Completed - The scheduled maintenance has been completed.
Mar 21, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 13:30 PDT

Scheduled - Concierge phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, March 21st, 2019. Ticket submissions will still be available at this time.
Mar 21, 12:44 PDT

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 PDT

Scheduled - We will be performing scheduled maintenance on March 21, 2019 starting at 6:00 AM PST. During this time, residents may be logged off and will not be able to log in until maintenance is complete. Groups on the affected cluster may temporarily be unable to send messages or initiate group chats until the maintenance is complete. Please keep an eye on this blog for further updates.
Mar 20, 14:03 PDT

Mar 20, 2019

Host Upgrade

Resolved - This incident has been resolved.
Mar 20, 14:59 PDT

Investigating - We will be upgrading hosts. During this time, residents may be logged off and will not be able to log in until maintenance is complete. Groups on the affected cluster may temporarily be unable to send messages or initiate group chats until the maintenance is complete. Please keep an eye on this blog for further updates.
Mar 20, 13:31 PDT

Resolved - This incident has been resolved.
Mar 20, 14:58 PDT

Investigating - We are currently investigating an issue which may be affecting logins. Please keep an eye on this blog for updates.
Mar 20, 13:28 PDT

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:31 PDT

Scheduled - We will be performing scheduled billing maintenance on Wednesday, March 20th starting at 10:30 AM PST. During this time some users may be unable to add a payment method, delete a payment method or make purchases. Please watch this blog for updates.
Mar 19, 12:49 PDT

Rolling Restarts Second Life RC Server Channels

Completed - The scheduled maintenance has been completed.
Mar 20, 09:23 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Bluesteel and LeTigre RC server channels on Wedensday, March 20thth. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Mar 19, 09:23 PDT

Scheduled Inventory Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:00 PDT

Scheduled - Second Life will be undergoing scheduled inventory maintenance from 5:00 AM to 7:00 AM PST on March 20, 2019. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Mar 18, 10:05 PDT

Mar 19, 2019

Rolling Restarts Second Life Main Server Channel

Completed - The scheduled maintenance has been completed.
Mar 19, 12:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:03 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, March 19th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Mar 19, 06:02 PDT

Mar 18, 2019

No incidents reported.

Mar 17, 2019

Concierge Phone Support and Live Chat Unavailable

Completed - The scheduled maintenance has been completed.
Mar 17, 15:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 06:01 PDT

Scheduled - Live chat support and Concierge phone support will be unavailable today, March 17, 2019. Ticket submissions will still be available at this time
Mar 17, 06:00 PDT

Mar 16, 2019

Concierge Phone Support Unavailable

Completed - The scheduled maintenance has been completed.
Mar 16, 11:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:00 PDT

Scheduled - Concierge phone support will be unavailable from 9:00 AM PDT to 11:00 AM PDT today, March 16, 2019. Ticket submissions and Live Chat will still be available at this time
Mar 16, 08:45 PDT

Mar 15, 2019

No incidents reported.

Mar 14, 2019

Concierge Phone Support and Live Chat Unavailable

Completed - The scheduled maintenance has been completed.
Mar 14, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 13:30 PDT

Scheduled - Concierge phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, March 14th, 2019. Ticket submissions will still be available at this time.
Mar 14, 11:18 PDT

Mar 13, 2019

Rolling Restarts RC Server Channel

Completed - The scheduled maintenance has been completed.
Mar 13, 09:04 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the RC BlueSteel and RC LeTigre server channels , beginning at approximately 7:00 AM PST , March 13th. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Mar 12, 15:13 PDT

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 13, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:00 PDT

Scheduled - On Wednesday, March 13th, we will be undergoing scheduled maintenance to Second Life starting at or about 6:00 AM PST. During this time, Residents may not be able to log back in if they disconnect during the maintenance, and may experience difficulties sending messages and starting group chats until the maintenance is complete. Please keep an eye on this blog for updates.
Mar 12, 15:28 PDT

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

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