Past Due Balances & Overnight Charge Settling

Incident Report for Second Life

Monitoring

Some Residents may be encountering a notice that their account has a past due balance for a recurring fee (such as a membership subscription) due on January 6th, 2026. We’ve been able to confirm that some pending balances were not settled fully due to a pause in the overnight billing process. Fortunately, any balances that weren’t fully settled should be processed as usual when the overnight billing process runs on Wednesday evening (January 7th, 2026). These unsettled balances should have no effect on any Second Life accounts or activity, but affected Residents may opt to pay the balance due directly on the Account Dashboard at SecondLife.com if they wish. (Did you know? Second Life’s delinquency policy has a 30 day grace period. You can read more on our Official Policy Page at https://wiki.secondlife.com/wiki/Linden_Lab_Official:Delinquency_policy)

Posted Jan 07, 2026 - 11:21 PST

This incident affects: Websites (secondlife.com).