Second Life Status

Support Ticket Delays

Monitoring - Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.

Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
Feb 25, 2025 - 10:06 PST

Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Degraded Performance

Chat Support Operational

Phone Support Operational

Case Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2025

Billing Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 25, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 12:38 PDT

Scheduled - Billing Phone support will be unavailable on Friday, April 25th from 10:00 AM PST to 2:30 PM PST. Ticket submissions, Live chat, Premium Plus Phone support, and Concierge Phone support will still be available at this time.
Apr 23, 08:22 PDT

Unscheduled Maintenance of Billing Service: LindeX

Completed - The scheduled maintenance has been completed.
Apr 25, 12:06 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 12:05 PDT

Scheduled - We are currently aware that some Residents may have experienced issues when attempting to view or access the Second Life LindeX. This may include slow loading times or being unable to use certain features such as L$ Market Sells. After performing an unscheduled maintenance on the LindeX, our team has resolved the issue. Thank you for your patience and understanding during that period.
Apr 25, 12:04 PDT

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 25, 10:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:30 PDT

Scheduled - We will be performing maintenance on our billing systems on Friday, April 25th at 9:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 25, 03:00 PDT

Apr 24, 2025

Unplanned Voice Service Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 14:46 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 14:30 PDT

Scheduled - Second Life’s voice communication provider is currently experiencing problems. During this time voice service may be intermittent or unavailable entirely.

We will update the blog when we have received the all clear.
Apr 24, 14:27 PDT

Unplanned Voice Service Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 14:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:11 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:30 PDT

Scheduled - We will be performing maintenance on our billing systems on Thursday, April 24th at 9:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 24, 05:52 PDT

Live Chat and Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:00 PDT

Scheduled - Phone and Live Chat support will be unavailable on Thursday, April 24th from 9AM PDT to 10AM PDT. Ticket submissions will still be available at this time.
Apr 24, 08:10 PDT

Apr 23, 2025

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Apr 23, 09:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday , April 23rd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 21, 05:53 PDT

Apr 22, 2025

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Apr 22, 12:19 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , April 22nd , beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 21, 05:49 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 22, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Tuesday, April 22nd at 10 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 21, 11:02 PDT

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

Unscheduled Maintenance of Second Life webpages

Resolved - This incident has been resolved.
Apr 18, 19:57 PDT

Update - We are performing an unscheduled maintenance on Secondlife.com and other web properties. Residents may experience issues accessing Secondlife.com, the Second Life Marketplace, and the Second Life wiki. Please keep an eye on this blog for status updates
Apr 18, 14:34 PDT

Investigating - We are currently aware that some Residents may be experiencing issues when attempting to view or access the Second Life Wiki. This may include slow loading times or being unable to reach certain pages. Our team is actively investigating the root cause of the issue. We appreciate your patience and understanding as we work to resolve the issue.

Updates will be shared as soon as more information becomes available.
Apr 18, 10:41 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:30 PDT

Scheduled - We will be performing maintenance on our billing systems on Friday, April 18th at 2:30 PM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 18, 09:31 PDT

Unscheduled Payout Maintenance

Resolved - This incident has been resolved.
Apr 18, 11:08 PDT

Investigating - We're aware that some residents are encountering issues when submitting payout requests. To address this, we’ll be performing unscheduled maintenance on the payout system. We appreciate your patience and will provide updates as soon as more information becomes available.
Apr 17, 10:12 PDT

Apr 17, 2025

Live Chat and Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 09:00 PDT

Scheduled - Phone and Live Chat support will be unavailable on Thursday, April 17th from 9AM PDT to 10AM PDT. Ticket submissions will still be available at this time.
Apr 17, 07:04 PDT

Apr 16, 2025

Unscheduled Second Life webpage Maintenance

Resolved - This incident has been resolved.
Apr 16, 14:07 PDT

Monitoring - We are performing an unscheduled maintenance on Secondlife.com. Residents may experience issues accessing Secondlife.com. Please keep an eye on this blog for status updates
Apr 16, 13:26 PDT

Unscheduled Second Life webpage Maintenance

Resolved - This incident has been resolved.
Apr 16, 13:08 PDT

Update - We are continuing to monitor for any further issues.
Apr 16, 12:52 PDT

Monitoring - We are performing an unscheduled maintenance Secondlife.com and other web properties. Residents may experience issues accessing Secondlife.com and the Second Life Marketplace. Please keep an eye on this blog for status updates
Apr 16, 12:50 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 12:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:50 PDT

Scheduled - We will be performing maintenance on our billing systems on Wednesday, April 16th at 11:45 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 16, 11:46 PDT

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Apr 16, 10:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday April 16h, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 14, 05:56 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 10:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:30 PDT

Scheduled - We will be performing maintenance on our billing systems on Wednesday, April 16th at 9:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 16, 05:53 PDT

Apr 15, 2025

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:30 PDT

Scheduled - We will be performing maintenance on our billing systems on Tuesday, April 15th at 9:30AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 15, 05:59 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Apr 15, 08:21 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , April 15th , beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 14, 05:55 PDT

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 10:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Friday, April 11th at 10 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 11, 06:39 PDT