Second Life Status

Investigating - We’re currently aware of an issue where the Second Life Marketplace may intermittently display error messages or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.
Jun 18, 2025 - 13:03 PDT

Support Ticket Delays

Update - Our support teams have grown over the last two months and have been working hard to train quickly and streamline our processes to get things back to normal as quickly as possible. You will be seeing some new names in support contacts very soon. We’ll continue to keep you updated on our progress. We appreciate your continued patience and understanding as we work through these issues and address your needs as quickly as possible.
Apr 30, 2025 - 15:14 PDT

Monitoring - Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.

Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
Feb 25, 2025 - 10:06 PST

Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Degraded Performance

Chat Support Operational

Phone Support Operational

Case Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2025

Unscheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 14:22 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:18 PDT

Scheduled - We will be performing maintenance on our billing systems on Friday, July 18th at 2PM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc). During this time, Support may also be unable to assist with refunds. Please watch this blog for updates.
Jul 18, 14:17 PDT

Last name Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 06:53 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:34 PDT

Scheduled - We are currently undergoing a maintenance for last names today at 6:30AM Pacific Time. While this maintenance is in progress, Residents may be unable to utilize the Change Name feature. Please watch this blog for updates.
Jul 18, 06:33 PDT

Jul 17, 2025

No incidents reported.

Jul 16, 2025

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Jul 16, 11:11 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 16th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jul 14, 06:22 PDT

Jul 15, 2025

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jul 15, 08:26 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, July 15th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jul 14, 06:23 PDT

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 12:00 PDT

Scheduled - Phone and chat support will be unavailable on Thursday, July 10th from 12:00 PM PST to 2:30 PM PST. Ticket submissions will still be available at this time.
Jul 10, 09:17 PDT

Jul 9, 2025

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Jul 9, 09:34 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, July 9th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jul 6, 11:07 PDT

Jul 8, 2025

Scheduled Billing Maintanence

Completed - The scheduled maintenance has been completed.
Jul 8, 10:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:15 PDT

Scheduled - We will be performing maintenance on our billing systems on Tuesday, May 8th at 10:15 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc). During this time, Support may also be unable to assist with refunds. Please watch this blog for updates.
Jul 7, 11:45 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Jul 8, 08:47 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, July 8th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Jul 6, 11:06 PDT

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Jul 4, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Friday, July 4th, from 10:00 AM PDT - 11:00 AM PDT. Ticket submissions will still be available at this time.
Jun 30, 06:18 PDT