Second Life Status

Support Ticket Delays

Monitoring - Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.

Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
Feb 25, 2025 - 10:06 PST

Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Degraded Performance

Chat Support Operational

Phone Support Operational

Case Support Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

Connectivity Issues to Second Life

Resolved - This incident has been resolved.
Apr 3, 16:20 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 16:10 PDT

Investigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life. Our engineers are actively trying to alleviate the issue.

More information will be posted to the status blog as it is available.
Apr 3, 15:43 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 3, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 10:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Thursday April 3rd at 10 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 3, 05:51 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 3, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 09:00 PDT

Scheduled - Phone and Live Chat support will be unavailable on Thursday, April 3rd from 9AM PDT to 10AM PDT. Ticket submissions will still be available at this time.
Apr 3, 07:46 PDT

Apr 2, 2025

Connectivity Issues to Second Life

Resolved - This incident has been resolved.
Apr 2, 18:59 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 10:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Wednesday April 2nd at 10AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Apr 2, 08:27 PDT

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Apr 2, 09:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, April 2nd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 1, 08:59 PDT

Apr 1, 2025

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Tuesday April 1st at 9AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Mar 31, 13:55 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Apr 1, 10:06 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , April 1st, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 31, 06:13 PDT

Phone and Live Chat Support Maintenance

Resolved - This incident has been resolved.
Apr 1, 06:56 PDT

Update - We are continuing to investigate this issue.
Apr 1, 06:55 PDT

Investigating - Phone and Live Chat support will be unavailable on Tuesday, April 1st from 6:45 AM PDT to 7:15 AM PDT. Ticket submissions and Live chat will still be available at this time.
Apr 1, 06:46 PDT

Mar 31, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 08:00 PDT

Scheduled - We will be performing scheduled maintenance on Monday, March 31st starting at 8 AM PDT. During this maintenance, users may be logged out or be unable to log in. Regions may be unavailable or teleports may fail. In addition, LindeX purchases and inworld transactions may fail. Some web resources such as the Marketplace Wiki, Jira, and Profiles may be unavailable, as may Event posting, Friends List, and Access Lists.

Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Mar 28, 09:59 PDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 15:00 PDT

Scheduled - We will be performing scheduled maintenance on March 27th starting at 3 PM PDT. During this maintenance, users may be logged out or be unable to log in. Regions may be unavailable or teleports may fail. In addition, LindeX purchases and inworld transactions may fail. Some web resources such as the Marketplace Wiki, Jira, and Profiles may be unavailable, as may Event posting, Friends List, and Access Lists.

Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Mar 27, 11:54 PDT

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 PDT

Scheduled - We will be performing scheduled maintenance on Thursday, March 27th starting at 8:00 AM PDT. During this maintenance, users may be logged out or be unable to log in. Regions may be unavailable or teleports may fail. In addition, LindeX purchases and inworld transactions may fail. Some web resources such as the Marketplace Wiki, Jira, and Profiles may be unavailable, as may Event posting, Friends List, and Access Lists.

Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Mar 25, 12:40 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 PDT

Scheduled - Phone and Live Chat support will be unavailable on Thursday, March 27th from 9AM PDT to 10AM PDT. Ticket submissions will still be available at this time.
Mar 27, 06:33 PDT

Mar 26, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 15:00 PDT

Scheduled - We will be performing scheduled maintenance on Wednesday, March 26th starting at 3:00 PM PDT. During this maintenance, users may be logged out or be unable to log in. Regions may be unavailable or teleports may fail. In addition, LindeX purchases and inworld transactions may fail. Some web resources such as the Marketplace Wiki, Jira, and Profiles may be unavailable, as may Event posting, Friends List, and Access Lists.

Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Mar 25, 12:39 PDT

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:30 PDT

Scheduled - We will be performing scheduled maintenance on Wednesday March 26th starting at 9:30 AM PDT. During this maintenance, users may be logged out or be unable to log in. Regions may be unavailable or teleports may fail. In addition, LindeX purchases and inworld transactions may fail. Some web resources such as the Marketplace Wiki, Jira, and Profiles may be unavailable, as may Event posting, Friends List, and Access Lists.

Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates
Mar 25, 12:38 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:00 PDT

Scheduled - We will be performing maintenance on our billing systems on Wednesday, March 26th at 10 AM PST. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Mar 25, 11:15 PDT

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
Mar 26, 09:51 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, March 26th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 21, 13:23 PDT

Mar 25, 2025

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Mar 25, 08:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , March 25th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Mar 21, 13:22 PDT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 05:40 PDT

Scheduled - We will be performing maintenance on our billing systems on Friday, March 21st at 8:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
Mar 21, 05:39 PDT

Mar 20, 2025

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:05 PDT

Scheduled - Phone and Live Chat support will be unavailable on Thursday, March 20th from 9:00 AM PST to 10:00 AM PST. Ticket submissions will still be available at this time.
Mar 20, 09:03 PDT

Billing Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 09:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:30 PDT

Scheduled - We will be performing maintenance on our billing systems on Thursday, March 20th at 09:30 AM PST. While this maintenance is in progress, residents will be unable to use the Cashier to make purchases (LindeX, Marketplace, Land, Premium, Name Change, etc). Please watch this blog for updates.
Mar 19, 14:35 PDT