Monitoring - We have identified the issue regarding Marketplace subscription and listing enhancements, and a fix is being implemented at this time. Please be sure to double-check your subscription and listing enhancements if you have disabled them prior, as these may revert during this time. We will continue to monitor for issues.
Aug 26, 2025 - 11:35 PDT
Aug 26, 2025 - 11:35 PDT
Investigating - We are aware and investigating reports involving Marketplace subscriptions and listing enhancements. Please continue to watch this blog for further updates
Aug 26, 2025 - 09:43 PDT
Aug 26, 2025 - 09:43 PDT
Update - We know some of you have experienced longer wait times for support, and we appreciate your continued patience. The good news: we're catching up.
Our expanded team is now fully in action, and we're closing out tickets faster each week. The backlog is shrinking, and urgent issues are being prioritized.
You’ll continue to see new names as more team members come online. We’re also improving our internal systems to keep things moving smoothly going forward.
Thanks again for bearing with us—we’ll keep you updated as we get closer to fully normal response times.
Jul 28, 2025 - 08:20 PDT
Our expanded team is now fully in action, and we're closing out tickets faster each week. The backlog is shrinking, and urgent issues are being prioritized.
You’ll continue to see new names as more team members come online. We’re also improving our internal systems to keep things moving smoothly going forward.
Thanks again for bearing with us—we’ll keep you updated as we get closer to fully normal response times.
Jul 28, 2025 - 08:20 PDT
Update - Our support teams have grown over the last two months and have been working hard to train quickly and streamline our processes to get things back to normal as quickly as possible. You will be seeing some new names in support contacts very soon. We’ll continue to keep you updated on our progress. We appreciate your continued patience and understanding as we work through these issues and address your needs as quickly as possible.
Apr 30, 2025 - 15:14 PDT
Apr 30, 2025 - 15:14 PDT
Monitoring - Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.
Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
Feb 25, 2025 - 10:06 PST
Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
Feb 25, 2025 - 10:06 PST
Investigating - Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
Oct 29, 2024 - 07:18 PDT
Oct 29, 2024 - 07:18 PDT
Second Life Regions
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Second Life Main Channel Regions
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Second Life Release Candidate Regions
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Websites
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secondlife.com
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marketplace.secondlife.com
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community.secondlife.com
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my.secondlife.com
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feedback.secondlife.com
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support.secondlife.com
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land.secondlife.com
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Rezzing
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External Support
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Rolling Restarts for Second Life Main Channel Sep 2, 2025 06:00-12:00 PDT
We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , September 2nd, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Sep 01, 2025 - 06:33 PDT
Posted on Sep 01, 2025 - 06:33 PDT
Rolling Restarts for Second Life RC Channels Sep 3, 2025 07:00-13:00 PDT
We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, September 3rd, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on Sep 01, 2025 - 06:31 PDT
Posted on Sep 01, 2025 - 06:31 PDT